Nurse-Led Support Line

Our FREE nurse-led support line is available from 10:00am – 7:00pm (AEDT).

Call 1800 841 118 to speak to a friendly, expert liver nurse for advice and support. This line is free to call. Our friendly nurses are experts in liver disease and primary liver cancer. Our service is entirely free from judgement and open to absolutely everyone. Everything you share remains completely confidential. You are welcome to call us, email us at support@liver.org.au or fill in the form below and ask for us to call you back. We’ll get back to you as soon as we can.

Please note this is not a medical service. If you have a health emergency, please call Triple Zero (000) or go to the Emergency Department.

Support during holidays and weekends

Our liver nurses are here every day, except on weekends and public holidays. If you need support during those times, you can call one of these helplines:

• For 24/7 medical advice, including a symptom checker, call Health Direct on 1800 022 222 or visit https://www.healthdirect.gov.au/
• For 24/7 crisis support, call Lifeline on 13 11 14
• 13YARN is a free service run by Aboriginal and Torres Strait Islander Peoples, available 24/7, call 13 92 76
  

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Who is the support line for?

We provide support for:

• People diagnosed with liver disease or liver cancer
• Family, friends and carers of people diagnosed with liver disease or liver cancer
• Anyone who is supporting someone with liver disease including friends, family, multicultural support workers, GPs, Aboriginal health workers
• Anyone with general concerns about liver disease, liver cancer symptoms or testing
  

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How can we help?

Our support line nurses can:

• Talk about the general signs and symptoms of liver disease and liver cancer
• Suggest questions to ask your doctor or specialist hospital nurse
• Provide general information and education on the treatments you may have for liver disease or liver cancer
• Provide general information and education on your liver cancer diagnosis (such as imaging that may be used, treatments, side effects)

However, please note that we cannot:

• Provide personal clinical advice
• Give a liver disease diagnosis or suggest a specific treatment plan
• Provide medical referrals or favour one doctor over another
• Endorse products or services that require payment or membership, like alternative therapies
• Provide direct financial assistance

If you have a question that is specific to your current health needs, we recommend you contact your GP or specialist team.

Need an interpreter? We’re here to help

If you don’t speak English, you can still access our FREE nurse-led support line through the Translating and Interpreting Service (TIS National).

1. Call TIS National on 131 450 and tell them you want to speak to the Liver Foundation Support Line at 1800 841 118, during our support line hours: 10:00am – 7:00pm AEDT, Monday to Friday (excluding weekends and public holidays).
2. The TIS operator will connect you with an interpreter in your preferred language.
3. Once connected, you and the interpreter will be able to talk to our friendly liver nurses together.

This service is free, and interpreters are available for over 150 languages.

You can also email us at support@liver.org.au and let us know if you need help arranging interpreter services.

Need support in Auslan?

If you use Auslan, we can arrange a free interpreter for you to access our nurse-led support line. Here’s how:

1. Send an email to support@liver.org.au and let us know you’d like to speak to a nurse using an Auslan interpreter.
2. We will book a professional Auslan interpreter through Expressions Australia and confirm a time for the call that suits you.
3. At the scheduled time, our interpreter will connect with you and one of our friendly liver nurses to provide the support you need.

This service is completely free and ensures you can access advice and support in a way that works best for you.

Have us call you

Would you like us to call you?

We can arrange a time that’s easy and convenient for you. Just fill in the form below.

Want to make a difference?

With 1 in 4 Australians living with a liver condition, our work has never been more important.

You can help make a difference too. Learn more here about how you can get involved.